The Role of Customer Support in Ensuring Quality Rental Experiences

Does your company utilize heavy equipment for construction work or other demanding projects? You may depend on rentals to experience benefits like flexibility, cost savings, and improved performance. Choosing an equipment provider that prioritizes customer support can optimize your experience and increase the likelihood of a successful outcome. 

How Does Customer Support Make a Difference?

A customer-focused rental provider can enhance your experience in several ways. 

Accurate Product Selection

As you browse a rental company's fleet online or on-site, you'll probably find numerous options that seem similar. A customer-friendly provider offers the expertise of an experienced, well-trained staff to simplify the selection process. You'll get reliable answers to your questions and all the information you need to make an educated decision. As a result, you'll know you chose the right equipment for the job the first time. 

Setting up the Right Program

Renting allows you to acquire equipment for the short term or the long haul. You can also explore rent- or lease-to-own options that enable you to apply your payments to an eventual purchase. With attentive customer support from your rental provider, you can select the most practical and cost-effective solution for your business's needs and budget. 

Prompt On-Site Deliveries

For some companies, getting a rental to the jobsite can be challenging. A customer-focused rental provider can support you by delivering the equipment you need to your location at an affordable rate. You don't have to utilize your labor and resources to pick up your rental at the store unless that option works better for your business. Delivery can also be helpful if you need the equipment quickly to keep your project on schedule. 

Operator Training

Your operators might be unfamiliar with a specific piece of rental equipment, especially if it's a late-model product with numerous advanced features. Many providers offer training at their location or your jobsite to help your crew learn how to use the machine productively, efficiently, and safely. Dedicated operator training helps projects run smoothly and reduces the risk of on-the-job accidents and injuries. 

Timely Maintenance and Repairs

Keeping rentals on the job is crucial for meeting project deadlines and avoiding delays. Your rental company can support you by providing prompt maintenance and repairs to maximize uptime. Trained technicians will come to your site and do whatever it takes to keep your rental on the job and performing well. Many industry leaders also offer around-the-clock emergency services to ensure help is available whenever needed. 

Ongoing Technical Support

Once you start using the equipment, you may have questions about its features and functions. Your rental provider can help by offering access to knowledgeable individuals who can point you in the right direction. The ability to make a quick phone call or send an email to an expert can save time and allow you to get the most out of your rental. 

Access to a Customer Portal

Many rental providers offer an online customer portal that makes managing your rental account faster and more convenient than ever. You can view your account via computer, phone, or tablet 24 hours a day and perform functions like browsing available equipment, requesting quotes, checking the status of your rentals, reviewing and paying invoices, and accessing essential jobsite data. 

The Cat^® Rental Store Supports You Every Step of the Way

At The Cat^® Rental Store, we strive to deliver the best rental experience for every customer, whether you're a one-person operation or a larger business with multiple employees. We have an extensive network of over 1,300 dealers worldwide who will support you throughout the rental process. 

At each location, you'll find a team of experts who will guide you through the selection process and work with you to set up a flexible and cost-effective rental program. We'll also deliver the rental to your jobsite and train your operators to ensure the best results.

Trust your dealer to provide timely maintenance and repairs to maximize equipment uptime and keep your projects moving forward. You can access our user-friendly customer portal to manage your account at the jobsite, in the office, or anywhere else. 

Contact Us for More Information Today

Do you have questions about the role of customer support in equipment rentals? Are you ready to start the rental process? Take the next step and call us at 1-800-RENT-CAT or submit our online quote request form today.